Can you cancel my order?
We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact customer service by email at email@example.com to see if your order is eligible for cancellation.
Do you have a store?
At this moment Punch Studio does not have our own physical location. We are carried by shops all over the world; please contact us at firstname.lastname@example.org to see if there are any near you!
Is your website secure?
Yes, our site is secure. On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping!
I forgot my password, how do I log in?
If you have forgotten your password, please click on “Lost Your Password?” below Log In. You will be asked for your User Name or email to reset your password. If you cannot remember either of those, you may contact our Customer Service Department at email@example.com.
What payments do you accept?
At this time we accept the following credit cards: Visa, MasterCard, and American Express.
Can you ship to multiple addresses?
Right now we can only ship to one address per order.
How do I make a return?
You can read our return policy here.
Do you ship internationally?
At this time we are unable to ship internationally.
Is your soap tested on animals?
Our soaps are all cruelty-free. Neither the individual ingredients nor the final product is tested on animals.
What is your wholesale policy?
We have a very simple wholesale policy for both domestic and international wholesalers. You may apply at wholesale.punchstudio.com, and can email firstname.lastname@example.org for additional details.